Terms & Conditions

Terms & conditions

Every purchased service from Allure Alley, is adhered to its Terms & Conditions as per stated below.


Damage Policy

Every gown is inspected before each delivery/collection. Thus, once the gown is handed over to the customer, the customer is solely responsible for the condition of the gown. Allure Alley covers the minor stains as it is inevitable after wearing the gown. If the gown is badly stained or damaged, Allure Alley will assess the seriousness of the damage and decide the outcome of the gown. If required, customer will be charged with the minor repair fees or full retail price if the gown is beyond repair. The amount will be charged to the debit/credit card used for order placed.



Allure Alley allows cancellations/change of order AT LEAST a week before the scheduled delivery/pick up date. There is no refund for cancellation but will be replaced with store credits of same value, with 6 months validity. For replacement order, it will have to be of same value or more, of previous order. No refund of difference in value.



For late return of gowns, there will be an additional charge of $30/day. As the products are unique and irreplaceable, Allure Alley relies heavily on every customer to return on time to satisfy the next customers. Allure Alley will inform the customer and charged accordingly to the debit/credit card used for order placed.



Allure Alley accepts cash, debit/credit card as payment methods. By purchasing a service from Allure Alley, the customer has agreed to authorize Allure Alley or its 3rd party vendor to bill the final amount to the debit/credit card. Other fees can be charged as customer incurs them. If the customer has chosen cash payment method, he/she is required to provide an additional valid debit/credit card before continuing the service, to charge any outstanding/additional fees incurred before returning the item.


Last Updated: 12 August 2019

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